RIGHT OF WITHDRAWAL AND RETURN INFORMATION
Unless otherwise provided in the following paragraph and in the cases expressly provided for in Article 59, first paragraph, of Legislative Decree no. 206/2005 (Consumer Code), you have the right to withdraw from the contract, without giving any reason, within 14 days from when you or a third party designated by you (i) has received the product or (ii) in the case of purchase of multiple products delivered separately with a single order, has received the last product. To exercise the right of withdrawal, you can send a request by writing to info@cristalllo.com from Monday to Friday – hours from 10.00 to 18.00. If you decide to activate the right of withdrawal, you will be refunded the payments you have made, including delivery costs. These refunds will be made using the same means of payment used for the initial transaction, unless you request a refund on a different means of payment, in which case any additional costs arising from the different means of payment chosen by you will be at your expense. The refund may be suspended until receipt of the goods and until the Quality Office has demonstrated that the goods have been delivered in accordance with the following points. We remind you that the products must be returned in perfect condition, in particular:
The product and its packaging must be in the same condition as they were received.
EXCLUSION OF THE RIGHT OF WITHDRAWAL
We inform you that pursuant to Article 59, first paragraph, letter c) of Legislative Decree no. 206/2005 (Consumer Code), the right of withdrawal is excluded in relation to the supply of “custom-made or clearly personalized products”.
RETURN FOR DEFECT OR NON-CONFORMITY
If you have received a wrong or damaged product, please indicate this reason as the reason for the return during the online return request to be made in the same manner described in the previous paragraphs. You will be asked to upload one or more images relating to the defect found and you will receive a confirmation email with instructions on how to proceed with the shipment.